Terms and Conditions

 

1. Due to the personalised nature of our goods, standard turn around time is 28 working days ( although this will be confirmed when order is placed)

2. Express orders are available for an extra fee at checkout and can be dispatched within 5 working days subject to stock. Shipping time is additional.

3. Turn around times do not include shipment, orders take an additional 3-5 working days  postage

4. Orders are sent signed for, it is the customers responsibility to ensure that the parcel is collected from the courier within the allocated time frame. We will not send additional parcels if the parcel is not received/ destroyed as a result of it not being collected

5. In the event goods are returned to us due to being undelivered, the customer is responsible to pay for redelivery

6. Tracking numbers will be provided, but we cannot be held responsible if couriers take longer to deliver than their specified time frames. Please allow 3-5 days as a buffer, most couriers will not look into missing or delayed parcels until 10 days have passed.

7. No refunds will be made if the postage courier takes longer than their specified time periods as this is not Best Day Ever Companies fault.

8. It is the customer responsibility to ensure the address on PayPal is correct- we will not remake/ resend as a result

9. International orders (outside of England) will take 28 working days to produce and shipment will be additional

10. European international shipments (outside of England) can take between 5-7 days to be received.

Parcels going to countries outside of the EU- take up to 14 working days, excluding any hold ups from customs etc. We are not

responsible for customs delays or duty charges ( the customer is to pay).