FAQs

Need Help?

Check out our Frequently Asked Questions

  • Where do you travel to?

    We are based in Brentwood and travel all around the South East of England including Essex, Kent, Surrey & Greater London. 


    We will always try to accommodate your event. So fill out our form with your postcode and we will get back to you.


  • Do you have a price list or how much are certain set-ups?

    Yes we do have a price list and can send it through once you have filled out our contact form.


    Our events setups are very bespoke to each customer so let us know what you would like and we can give you a quote. We also do amazing event packages that include backdrops, cake stands and light up numbers.


  • Do you have a minimum spend?

    Yes, our minimum spend is £200. 


    However, for postcodes over an hour in travel from Brentwood higher minimum spends may apply. For instance our minimum spend for London is £500 excluding our delivery costs.


  • How do delivery costs work?

    We base our delivery costs on distance from Brentwood, Essex based on 0.50p per mile. 


    Please note if you have an item which needs delivery and collection you will be charged for 2 round trips. Tolls/ congestion charges/ parking in central London is charged to the customer.


  • How do we book and reserve our date?

    We require a 50% non-refundable deposit to reserve your special date in the diary, we then require full payment 4 weeks prior to the event. This allows us to prepare all materials and organise staff for your event.

  • What is your cancellation policy?

    Our 50% deposit is non-refundable as we use this to buy materials. Once payment is made for the full balance 4 weeks prior this is also non-refundable. 


    Notice of cancellation 1 week prior to the event: the full payment of the event is non refundable and if we have blown the balloons up already we cannot guarantee that we will be able to transfer your event to another date.


    We understand that in extreme circumstances you may need to cancel your event, so we will accommodate at our discretion one date to be rescheduled.


  • How far in advance should I book my event?

    We recommend booking 4 months in advance to avoid disappointment. 


    We are extremely busy and we only take on a set amount of bookings per day to ensure our quality remains high.


  • What is your process for your bespoke party service?

    We require a £100 deposit to start design work and pull together your event proposal. 


    Once designs are agreed and invoice provided, we will require a 50% deposit to hold your date, then full balance payment 4 weeks prior to your event.

  • How does it work with items used for my event decor by Best Day Events?

    All items are on a hire basis, including bespoke items. We often do not relay high charges to the customer if we know we can use the item after the party to hire out. This includes dried flowers/ vases/ crockery etc.


  • Do I keep my balloons after my event?

    We will discuss with you after the event if you wish to keep your balloons (if you are there). 


    In the event that we are not coming back for any other item i.e a balloon arch- we will not take down the display for you. It is the responsibility of the customer to ensure it is agreed with the venue.

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